Supplier of refurbished products
Post-warranty service of Apple, Samsung and other brands smartphones
Defect repairs in order to make the devices look “brand new”. Growth of the market value of products destined for secondary channel sale at the same time. Wide range of supported models and - flexibility in the number of performed repairs. Constant optimization of the order service time and simultaneously limitation of products value loss in time. Warehouse supply base of high quality hardware and service components managed by a dedicated team of experts.
Implemented solutions: FIX&REPAIRsee case study
Warranty and post-warranty service of car navigation and dash cameras
Rapprochement of the service structure to clients thanks to the regional presence of FIXIT and providing the technical support in local languages. Consequently: service costs optimization. In addition, reduction of the logistics expenditure and a significant time reduction of claim processing.
Implemented solutions: FIX&REPAIR, FIX&HELP, FIX&GOsee case study
Mass TP-Link routers modification
Elimination of the logistics costs connected with renewed transport of the products to the factory for reconfiguration. Maintaining the highest quality of modified products so that they are 100% ready for sale.
Implemented solutions: FIX&REWORKsee case study
PC Accessories Vendor
Mass modification products service
Elimination of the need to modify the devices by users, and at the same time: limiting the number of complaints and returns. Reduction of the modified products arrival time on the market resulting in users’ satisfaction and growth of company’s competitiveness. In addition, optimization of modification costs translating into actual Producer’s profit.
Implemented solutions: FIX&REWORK, FIX&GOsee case study
Warranty and post-warranty services for thermal and thermal transfer printers for Avery Dennison
Significant increase in the operational capabilities of Avery Dennison in the era of dynamic company development and independence from possible problems associated with Brexit. Additionally, support in the process of handling service orders (including an access to FIXIT RMA system), reduction of device repair time and possibility to cover other European countries with FIXIT services.
Implemented solutions: FIX&REPAIR, FIX&GOsee case study