What we do?

Learn more about FIX&HELP services :

User support

remote support in problem diagnosis, configuration, and reconfiguration of the product

Product information

help in choosing appropriate options, functionalities, and recommendations connected with products or compatible accessories

Claims information

complex information about claim status, undertaken and planned actions, and expected time of claim service conclusion

HOW WE DO IT?

We follow the principle which states that a well informed client is a happy client. That’s why we provide a number of communication channels supported by the knowledge and skills of our employees.

It allows us to help and advise on a wide range of topics, both before- and after-sales.

  • WE HELP CHOOSE THE BEST PRODUCT

    We manage to do it due to proper balance of user’s needs and possibilities of the equipment or software. It’s helpful to use a broad and unceasingly updated knowledge of our experts based on sales strategies of our producers.

  • WE ADVICE HOW TO SAVE THE COST

    We help understand the products, their configuration, and solve the occurring problems. That’s how we can effectively reduce the number of claims and possible complaints.

  • WE SUPPORT INFORMATION FLOW

    We provide the most important information at every stage of complaint claim realization.

    Furthermore, we help in organizing the equipment transport to the service, we provide an estimated budget of the repair, and explain any doubts regarding the use of the products.

CHOOSE FIXIT CUSTOMER CARE

Contact us and find out more about FIX&HELP

We are at your disposal

From Monday to Friday
Opening hours 08:00 – 16:00

biuro@fixit.pl

FIXIT
Nad Serafa 56A
30-864 Kraków

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In accordance with Article 13 of general data protection regulation (GDPR) from 27th of April 2016 (OJ L 119, 04.05.2016) we inform that the administrator of personal data is FIXIT SA with its registered office at Nad Serafą 56a Street in Cracow, 30-864

e-mail: biuro@fixit.pl. In matters related to personal data one can contact the appointed Data Protection Officer, by e-mail: iod@fixit.pl or by writing to the correspondence address of FIXIT SA, Nad Serafą 56a Street, 30-864 Cracow.

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