BUILDING BRAND
TRUST AND IMAGE
TRANSFORMING A REPAIR SERVICE
BUSINESS FROM A COST DEPARTMENT
INTO A PROFIT-GENERATING MECHANISM
CUSTOMISING
CUSTOMER APPROACH
What is crucial to the market success of a product is to have it offered with a good Customer Experience, unique to each brand. It’s exactly the positive associations a brand triggers through its values and the experience it offers in its interaction with its audience that determine the success of its products and the loyalty of its customers. Customer Experience is something every company delivers, regardless of the business activity pursued. Yet, only a good understanding and a conscious creation of it translate into success and competitive advantage. FIXIT is there to help design a well-tailored Customer Experience and make it reality by providing a range of preand after-sales services. To this end, a team of FIXIT experts has come up with a wide spectrum of products serving as the foundation to execute the adopted strategies.
LEARN MORE ABOUT CXComplex combination of services and tools for after-sales users support
We deliver the highest level of Customer Experience by: direct, personalized contact, current communication, efficient claims
processing, high quality services, and a number of additional elements.
FIXIT is: 20 years of continuous activity, nearly 50 satisfied clients, and a range reaching over 40 countries from across Europe and all over the world.
See the projects realized for our Clients