Fix your device the fast and easy way
See how simple it is to repair your device with Fixit. Enjoy rapid, reliable and secure service from the leaders in quality device repair.
Did you know that many issues can be fixed in minutes? Before booking a repair, check out our FAQs or give us a call. The solution could be simpler than you think!
Log in to our repair portal rma.fixit-service.com to find information and updates about your repair.
Before submitting a repair
Did you know that nearly 20% of devices sent for repair don't need fixing?
Before you send us your device, try these steps first:
- Restart the device: Simply turning your device off and on solves many problems.
- Check connections: Make sure all cables are undamaged and connected properly.
- Update software: Outdated software can cause many issues. Check for updates.
- Clean the device: Dust and dirt can affect how well electronic devices work.
- Check the user manual: A solution for your issue may be provided there.
- Contact us: Our support staff are ready to help you.
Circular economy
Every product deserves a second chance
We make product repair convenient and easy through great customer experience. And by encouraging you to repair, together we’re extending the lifecycle of products, not only saving you resources and money, but also helping to reduce global waste.
The repair process
Repair your device in 5 easy steps
Befor submitting a repair, read our tips.
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
Pack and send your device
Pack your device securely in its original packaging or a sturdy box. Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
Pack and send your device
Pack your device securely in its original packaging or a sturdy box. Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!
Who we work with
We partner with leading brands
FIXIT can repair devices from numerous respected electronics and IT manufacturers. Our experience with a range of brands ensures the highest level of service. Click on a logo below for brand-specific insights on fixing your device, or to receive direct support from the manufacturer.
About us
Fixit: Innovation and reliability in electronic service
At Fixit, repairing is our passion and part of our DNA. We specialize in consumer electronics and IT repairs, aiming to extend the life of devices and support a circular economy. By choosing our services, you opt for quality and reliability, while contributing to responsible resource management.
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Find us all over Europe
Our extensive network means we’re always nearby, no matter where you are. Just make sure to get in touch before submitting a repair from another country. We’ll help you choose the best service option.
FAQ
Have questions? We've got answers!
To check the status of your repair, log in to our repair portal rma.fixit.pl and click on your repair from the displayed list. In the next window you’ll see the status and a detailed description.
Log in to our repair portal rma.fixit-service.com and fill out a short registration form, or contact us by phone. We’ll guide you step by step through the process.
You can find a full list of supported manufacturers in the Supported brands section on our website. We provide service for a wide range of devices, from consumer electronics to IT equipment.
If you can, use your device’s original packaging: it’s perfectly designed to keep the device secure. If you don’t have the original box, choose a sturdy cardboard container large enough for the device plus some cushioning material (we reuse all packaging so don’t worry, it won’t go into landfill). To prevent it from shifting inside the box, make sure the device is surrounded by cushioning material on all sides. Next, tape up the box so it doesn’t open during transit. Properly packaged devices minimize the risk of damage during transport and help us start on your repair quickly.
You can pay the courier by card or cash, or you can make a prepayment into our account. You’ll receive our payment details when booking your repair.
Submitting a repair without creating an account means you won’t be able to track your repair status online. We recommend creating an account for added convenience and to get access to your order history.
The cost of diagnostics for a device out of warranty depends on the type of device and the scope of required testing. Please contact us for detailed information.
We offer the option of paying the courier by card or cash, or by making a prepayment to our account.
If you receive a damaged device, please contact us immediately so we can resolve the issue as quickly as possible. We also recommend taking photos of the damages