Before submitting a repair

Did you know that nearly 20% of devices sent for repair don't need fixing?

Before you send us your device, try these steps first:

 

  • Restart the device: Simply turning your device off and on solves many problems.
  • Check connections: Make sure all cables are undamaged and connected properly.
  • Update software: Outdated software can cause many issues. Check for updates.
  • Clean the device: Dust and dirt can affect how well electronic devices work.
  • Check the user manual: A solution for your issue may be provided there.
  • Contact us: Our support staff are ready to help you.

Circular economy

Every product deserves a second chance

We make product repair convenient and easy through great customer experience. And by encouraging you to repair, together we’re extending the lifecycle of products, not only saving you resources and money, but also helping to reduce global waste.

The repair process

Repair your device in 5 easy steps

Befor submitting a repair, read our tips.

1

Submit a repair online

Fill out a short registration form with some basic info to start the repair process.

Submit a repair online

Fill out a short registration form with some basic info to start the repair process.

2

Receive verification

Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.

Receive verification

Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.

3

Pack and send your device

Pack your device securely in its original packaging or a sturdy box. Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.

Pack and send your device

Pack your device securely in its original packaging or a sturdy box. Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.

4

Fixit repairs your device

Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.

Fixit repairs your device

Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.

5

Collect your repaired device

As soon as your device is fixed we'll send it straight back to you to use and enjoy!

Collect your repaired device

As soon as your device is fixed we'll send it straight back to you to use and enjoy!

Who we work with

We partner with leading brands

FIXIT can repair devices from numerous respected electronics and IT manufacturers. Our experience with a range of brands ensures the highest level of service. Click on a logo below for brand-specific insights on fixing your device, or to receive direct support from the manufacturer.

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About us

Fixit: Innovation and reliability in electronic service

At Fixit, repairing is our passion and part of our DNA. We specialize in consumer electronics and IT repairs, aiming to extend the life of devices and support a circular economy. By choosing our services, you opt for quality and reliability, while contributing to responsible resource management.

+20 years

of experience in
the industry

+100

professionals
in the team

+150 k

units repaired
per year

5500 tons

of compensated
CO2e

Find us all over Europe

Our extensive network means we’re always nearby, no matter where you are. Just make sure to get in touch before submitting a repair from another country. We’ll help you choose the best service option.

Local presence, international reach
Poland
Germany
Czech Republic
Slovakia
Hungary
Switzerland
Latvia
Lithuania
Estonia

FAQ

Have questions? We've got answers!

01
Where can I check the status of my repair?

To check the status of your repair, log in to our repair portal rma.fixit.pl and click on your repair from the displayed list. In the next window you’ll see the status and a detailed description.

02
How do I submit a repair?

Log in to our repair portal rma.fixit-service.com and fill out a short registration form, or contact us by phone. We’ll guide you step by step through the process.

03
Which brands does Fixit support?

You can find a full list of supported manufacturers in the Supported brands section on our website. We provide service for a wide range of devices, from consumer electronics to IT equipment.

04
How should I pack my device for shipping?

If you can, use your device’s original packaging: it’s perfectly designed to keep the device secure. If you don’t have the original box, choose a sturdy cardboard container large enough for the device plus some cushioning material (we reuse all packaging so don’t worry, it won’t go into landfill). To prevent it from shifting inside the box, make sure the device is surrounded by cushioning material on all sides. Next, tape up the box so it doesn’t open during transit. Properly packaged devices minimize the risk of damage during transport and help us start on your repair quickly.

05
Can I pay the courier by card or only cash?

You can pay the courier by card or cash, or you can make a prepayment into our account. You’ll receive our payment details when booking your repair.

06
Whats the difference between submitting a repair with an account and without one?

Submitting a repair without creating an account means you won’t be able to track your repair status online. We recommend creating an account for added convenience and to get access to your order history.

07
What does it cost to asses a device out of warranty?

The cost of diagnostics for a device out of warranty depends on the type of device and the scope of required testing. Please contact us for detailed information.

08
Payment options

We offer the option of paying the courier by card or cash, or by making a prepayment to our account.

09
My device is damaged after receiving it from the courier. What should I do?

If you receive a damaged device, please contact us immediately so we can resolve the issue as quickly as possible. We also recommend taking photos of the damages