Fixit - Customer Experience Excellence Partner

Our extensive service network covers most of Europe, providing easy access to service regardless of location. With our extensive network, we are always close to our customers, offering professional advice and tailored service solutions.

Local presence, international reach
Poland
Germany
Czech Republic
Slovakia
Hungary
Switzerland
Latvia
Lithuania
Estonia

About us

Fixit in numbers

With 20 years of experience and a team of 100 experts, we repair over 150k devices annually, offsetting 5500 tons of CO2, all while passionately investing in innovation and environmental protection.

20 years

of experience in
the industry

+100

professionals
in the team

+150 k

units repaired
per year

5500 tons

of compensated
CO2e

Our mission

The sum of small actions produces big results

Our mission is to keep consumer resources in circulation for as long as possible and to support organizations in their transformation towards more sustainable and circular business models. Our actions are based on three pillars: customer experience (Customer experience), circular economy (GOZ) and partnerships. They are the foundation of our approach to creating products, services and shaping business.

Customer Experience

As an integral part of your brand, we are committed to working together to ensure the highest quality customer experience. We understand that a lack of investment in customer experience can result in a loss of up to 9.5% of revenue, so we design every step of our operations to maximize customer satisfaction and support the growth of your organization.

Circularity

At Fixit, we create value through a circular economy, offering support at every stage of the supply chain and product lifecycle, including areas such as design, manufacturing, carbon footprint reduction, technical support, repair and refurbishment. Our business model contributes to sustainable development by providing sustainable environmental and economic benefits, thereby protecting the environment and saving resources.

Collaborative ecosystem

Partnership is more than collaboration: it’s part of a circular economy ecosystem. We join forces with organizations specializing in different areas to deliver holistic, integrated solutions. Together, we create innovations that effectively increase the value of your business.

Our experts

Many competences, one team

Get to know us better.

Mariusz Ryło
CEO / PRESIDENT OF THE BOARD
STANISŁAW GÓRALCZYK
VP OF SALES & MARKETING / VICEPRESIDENT OF THE BOARD
ŁUKASZ KUBAS
COO / CHIEF OPERATION OFFICER
KRYSTIAN KNAPEK
BRANCH MANAGER
MICHAŁ WRÓBEL
BRANCH MANAGER
PIOTR PACHOTA
ACCOUNT MANAGER
KRZYSZTOF ZAJĄC
PROJECT MANAGER
SŁAWOMIR GONET
PROJECT MANAGER
RAFAŁ BOŁD
PROJECT MANAGER
DAMIAN DZIURA
CUSTOMER CARE MANAGER
JOANNA KWOLEK
HR MANAGER
SABINA JAKUBCZYK
LOGISTICS MANAGER
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Your Fixit Career

Interested in joining our team?

We offer career-building support, access to cutting-edge tools, and the opportunity to work on innovative projects. Join and develop your passions while working with a team full of inspiring professionals.