Fixellence
Develop the best CX and circular economy strategy for your business. With the help of customer insights and AI modeling, you can gain lasting customer loyalty faster and more easily,
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HOW IT WORKS
Great customer experience leads to great results
Fixellence is a unique way to create a personalised customer experience and circular economy strategy. With AI modelling and customer experience expertise, we’ll help you build customer loyalty and become an innovation leader in the consumer electronics market.
Expert CX and circular economy support
Cost and process optimization
Personalization and customer journey mapping
Human & AI data driven insights
Carbon footprint reduction plans
Business
Partner with us and set new industry standards
Fixellence gives you access to cutting-edge innovation and expert industry specialists. Discover the advantages of working with Fixit: your partner in CX excellence.
How we work
Audit
We'll review your current customer service standards and implement strategies based on circular economy principles.
Audit
We'll review your current customer service standards and implement strategies based on circular economy principles.
Research
We'll gather essential insights by investigating the way customers interact with your service centre.
Research
We'll gather essential insights by investigating the way customers interact with your service centre.
Analyze
We'll analyze the data and prepare an initial report. Follow-up reports will be prepared according to an agreed schedule.
Analyze
We'll analyze the data and prepare an initial report. Follow-up reports will be prepared according to an agreed schedule.
Recommend
We'll develop and present practical, data-driven recommendations to improve CX and CE. This includes joint workshops to address identified issues.
Recommend
We'll develop and present practical, data-driven recommendations to improve CX and CE. This includes joint workshops to address identified issues.
Test and deploy
We'll test and implement recommendations using our proprietary AI tool. Signals of change in CX and CE will be closely measured to understand the impact of the changes.
Test and deploy
We'll test and implement recommendations using our proprietary AI tool. Signals of change in CX and CE will be closely measured to understand the impact of the changes.
SERVICE PLAN
What's included in Fixellence?
Customer voice analysis
Human+AI research enable us to truly identify and understand the voice of your customers. Data-driven metrics allow us to monitor changes, improve experiences and foster loyalty.
Customer journey mapping
Essential in CX, journey mapping highlights pain points, streamlines processes, improves communication, and offers timely solutions. It also tracks changes and measures results.
Presonalization
We offer tailored experiences at key customer touchpoints, aligned with your company’s values and voice. We recognize the power of personalization to forge deep connections and provide unique, relevant experiences.
Carbon footprint reduction
The Fixellence service includes support in creating a decarbonization plan to reduce CO2 emissions. Having implemented our own reduction plan, we now help partners effectively minimize their carbon footprint.