Warranty and post-warranty repairs
Warranty and post-warranty repairs
Supported devices
Under the contract with the supplier, we support the following devices:
- e-book readers
Warranty repair
Report a repair
Post-warranty repair
Report a repair
Scope of territorial service
We provide an authorized service of VIVILIO devices in Switzerland and other countries of the EU.
Before you send us your device, try these steps first:
- Restart the device: Simply turning your device off and on solves many problems.
- Check connections: Make sure all cables are undamaged and connected properly
- Update software: Outdated software can cause many issues. Check for updates.
- Clean the device: Dust and dirt can affect how well electronic devices work.
- Check the user manual: A solution for your issue may be provided there.
- Contact us: Our technical support staff are ready to help you.
Read more
The repair process
Repair your device in 5 easy steps
1
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
2
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
3
Pack and send your device
Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
Pack and send your device
Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
4
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
5
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!