Warranty and post-warranty repairs
Warranty and post-warranty repairs
Supported devices
Under the contract with the supplier, we support the following devices:
- senior phones
- hammer smartphones
- hammer phones
- smartphones
- tablets
Warranty repair
Report a repair
Post-warranty repair
Report a repair
Scope of territorial service
We provide an authorized service of MyPhone devices in: Czech Republic, Slovakia, Germany, Grat Britain, Hungary, the Netherlands, France, Belgium, and Finland
Before you send us your device, try these steps first:
- Restart the device: Simply turning your device off and on solves many problems.
- Check connections: Make sure all cables are undamaged and connected properly
- Update software: Outdated software can cause many issues. Check for updates.
- Clean the device: Dust and dirt can affect how well electronic devices work.
- Check the user manual: A solution for your issue may be provided there.
- Contact us: Our technical support staff are ready to help you.
Read more
The repair process
Repair your device in 5 easy steps
1
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
Submit a repair online
Fill out a short registration form with some basic info to start the repair process.
2
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
Receive verification
Our experts will quickly analyze the problem and pre-verify the order to deliver the most effective solution.
3
Pack and send your device
Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
Pack and send your device
Make sure to include any necessary documentation, then send from your nearest shipping point or courier service.
4
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
Fixit repairs your device
Our team of experienced technicians will assess and repair your device quickly and efficiently, using the most current tools and technology.
5
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!
Collect your repaired device
As soon as your device is fixed we'll send it straight back to you to use and enjoy!
01
Where can I check the status of a claim?
To check the status of a claim, just log in to your account in our registration portal, and then select a specific claim from the list by clicking on it. In the next window you will see the status of the claim and a detailed description.
02
Can I pay the courier by card or only cash?
We accept payment by card and cash with the courier. You can also make a prepayment to our account. Payment details will be provided when you submit your service order.
03
What is the cost of diagnostics for a device after warranty?
The cost of post-warranty device diagnostics depends on the type of device and the extent of testing required. Please contact us for more information.
04
When I receive the device after repair, the package or the device itself inside is damaged. What should I do now?
If you receive a damaged device, contact us immediately so that we can solve the problem as soon as possible. We also recommend photo documentation of the damages.