Future of Repair Report 2025: How consumers see electronics repair and after-sales

Circular strategies are no longer a side project—they’re becoming a regulatory expectation and a business growth lever. With Right-to-Repair and the EU’s Ecodesign for Sustainable Products Regulation setting the pace, customers increasingly expect devices that can be serviced and kept in use longer. Our new study, The Future of Repair Report. Towards Circular Electronics 2025, fills a critical gap: what consumers actually think, want, and do when it comes to repair.

• Repair matters at purchase: For 80% of customers, the ability to repair is a key factor when choosing a new device.
• Refurb & second-life are rising: More people are open to used/professionally renewed devices; 78% cite savings, and 38% point to environmental benefits.

“Repair isn’t just a technical workflow—it’s a strategy built on continuity, know-how, and partnership. This report looks ahead at how the entire sector can turn intent into measurable outcomes,” says Mariusz Ryło, CEO, FIXIT SA.

• The consumer lens on repair: motivations and barriers
• Circular design & service: from parts access to lifetime value
• AI in repair operations and diagnostics
• Ecodesign strategies and their business impact
• CO₂ avoidance and the role of credible certification (insetting)
• Expert essays from technologists, designers, analysts, and industry leaders

Nationwide survey of 1,200 Polish consumers conducted by SW Research in April 2025; complemented by expert contributions and market analysis.

Stena Recycling • Sell A Service • Bloom ESG • Ergodesign • and End • GRID Warsaw/UNEP.