Max service plan
Our Max plan provides holistic support that lets your organization prioritize goals while maintaining excellent customer service. Discover how circular strategies and a focus on customer experience can streamline your after-sales operations
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How it works
Choose a comprehensive after-sales service with confident support
Fixit Max allows you to advance your customer experience with full after-sales support. By using the latest AI technologies and advanced CX expertise, we grow customer loyalty and help you achieve your business goals.
Support at every stage of the process
Support hotline and local service
Superior repair experience
Advanced RMA
Product grading, refurbishment and reconfiguration
Our clients
One solution for all stages of after-sales service
With Plan Max, you get access to experts with years of experience, and benefit from efficient and innovative solutions. Discover the advantages of working with FIXIT: your partner in service and repair.
How we do it
By partnering with us, your company will enhance brand value and foster lasting customer relationships through personalized and expertly crafted service experiences. Our targeted activities not only elevate customer satisfaction but also boost your revenue. With our support, you can secure enduring customer loyalty and ensure continued business success for years to come.
With FIXIT, your company becomes part of an environmental solution. We offer products and services designed to keep materials and equipment in use as long as possible and out of landfill. We minimize your carbon footprint and maximize resource efficiency, helping to increase sales/revenue, save costs and enhance your brand image
Partnerships are an ecosystem of mutually reinforcing services. We partner with organizations committed to a closed-loop economy, providing holistic and integrated solutions. Each partner brings a specialty from their area, and together, we create innovative approaches that translate into real value for you.
Service plan
What's included in Plan Max?
Customer support
This omnichannel service, focused on building positive experiences, is offered in multiple languages and includes a range of functions aimed at understanding and meeting customer needs. Customer support services include technical support, query handling, and collecting customer feedback. A key feature of the service is personalization, which helps you build strong relationships and loyalty.
Warranty and out-of-warranty repairs
Enjoy comprehensive care for your products with our warranty and post-warranty repair services. We handle everything from diagnostics and device testing to software updates and intricate electronic repairs using THT, SMD, and BGA technologies. Simplify your repair experience with our RMA system that lets you effortlessly register and track service requests in real-time, ensuring you’re always informed about the status of your repairs.
Grading and refurbishment
Our grading and refurbishment services assess and enhance your devices, boosting their market value and longevity. Grading evaluates the visual and functional condition, while refurbishment restores and improves appearance and performance, preparing them for resale without new parts. This revitalizes your products, maximizing their usability and appeal.
Reconfiguration and customization
Addresses defects or errors identified post-production, software (firmware) updates, reconfiguration, modification, or packaging of products and sets to prepare batches of devices for sale.
Logistics services
A full spectrum of activities related to the proper flow of serviced products, provided for B2B and B2C. This includes the optimal selection of logistics solutions depending on dimensions, countries, and specific requirements (e.g., ADR, FTL, customs services).
Warehouse space
The entrusted warehouse service is an excellent solution that combines flexibility, cost optimization, and the safety of stored products, while also providing the ability to scale the necessary warehouse space.
Returns management
Comprehensive management of product returns based on your guidelines, including logistic solutions and considering the verification of return validity, visual inspection of the product, and verification of the product’s completeness.
Fulfillment
Our order processing service streamlines your distribution needs by handling warehousing, labeling, packaging, and delivery. We focus on optimizing logistics processes for efficient management and enhancing customer satisfaction.
Equipment rental
Offer customers the ability to rent a product before they buy. We’ll take care of of the details, such as formalitites around rental agreements, shipping and receiving products, testing and reassembling after return, repairs in case of malfunctions, and settlements with the renter.
Customer voice analysis
Human+AI research enable us to truly identify and understand the voice of your customers. Data-driven metrics allow us to monitor changes, improve experiences and foster loyalty.
Customer journey mapping
Essential in CX, journey mapping highlights pain points, streamlines processes, improves communication, and offers timely solutions. It also tracks changes and measures results.
Personalization
We offer tailored experiences at key customer touchpoints, aligned with your company’s values and voice. We recognize the power of personalization to forge deep connections and provide unique, relevant experiences.
Carbon footprint reduction
The Fixellence service includes support in creating a decarbonization plan to reduce CO2 emissions. Having implemented our own reduction plan, we now help partners effectively minimize their carbon footprint.